Course Overview

Customer service diploma covers the modern management methodologies that allows you to design and deliver a unique seven star customer service. it also draws the attention on building long term relationships with customers by developing effective customer service strategies to deal with the various ways that customer could be served, whether its face to face or through the phone or through smart applications

Course Objectives

By the end of this course participant will be able to:

• Realizing the importance of customer service in a very competitive environment.
• Understanding the best techniques of managing customer’s expectations.
• Satisfying customers and exceeding their expectations.
• Dealing with customers’ feedback.
• and responding appropriately to solve their problems.
• Treating customers’ feedback and complaints as Customers’ Gifts.
• Understanding the key communications skills that help organizations to WOW their customers.

Certificates and Associations

• KHDA - Accreditation of the Knowledge Authority - Dubai: All of our courses are accredited by the Knowledge and Human Development Authority in the United Arab Emirates
• Bristol Academy: All our courses are accredited by Bristol Academy - Kuala Lumpur
• LMGO: All of our courses are accredited by the Institute of Leadership and Management - Switzerland
• Global Innovation Institute - GInI: The center is accredited to offer all specialized innovation courses from Global Innovation Institute in America