Overview

Dubai is a unique example of excellence around the world. It is also working hard to motivate institutions and service providers to implement specific standards that are in line with Dubai's vision of excellence, promote performance for sustainable development and enhance Dubai's global standing as a preferred center for business, finance and tourism. In this course, we will study the standards of the Dubai Model for Improving Services so that participants can apply these standards in the work environment and improve the level of services provided in their institutions.

Course Objective

By the end of this course participant will be able to:

• Understand the concept of Dubai model in improving services.
• See the standards of good service providing according to Dubai model.
• Recognize the tools and methods of evaluating services provided according to Dubai Model standards.
• Enable participants to develop service improvement methodologies by applying the standards of Dubai Model for Service Improvement.
• Study brilliant models in Dubai to offer distinctive services in almost ideal way

Certificates and Associations

• KHDA - Accreditation of the Knowledge Authority - Dubai: All of our courses are accredited by the Knowledge and Human Development Authority in the United Arab Emirates
• Bristol Academy: All our courses are accredited by Bristol Academy - Kuala Lumpur
• LMGO: All of our courses are accredited by the Institute of Leadership and Management - Switzerland
• Global Innovation Institute - GInI: The center is accredited to offer all specialized innovation courses from Global Innovation Institute in America