Course Overview

Excellence in customer service is a secret of the success of organizations, the ability to root this culture within the organization, spread it with conviction among its members and build an integrated strategy to strengthen the culture of customer interest making the organization effective in achieving its objectives. This integrated training program will address several axes aimed at qualifying participants and honing their skills to enable them to effectively implement the Customer Service Charter launched by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, which seeks to achieve excellence and professionalism in providing customer service.

Course Objectives

By the end of this course participant will be able to:

• Define and apply of distinguished customer service.
• Recognize the position of the client in the modern administrative pyramid.
• Provide the basics and protocols of dealing with customers.
• Achieve a balance between the interest of the institution and the needs of the public and society through the knowledge of international protocol and attitudinalization.
• Learn the basics of evaluating customer service to improve their level.
• Use creativity and innovation in dealing with customer complaints and prepare to solving them.
• Build a distinctive style of service for Front Line staff.
• Apply seven-star service standards to customers.
• Be creative in beat the expectations of customers continuously.
• Take effective steps to implement the organization's strategy to achieve outstanding customer service.

Certificates and Associations

• KHDA - Accreditation of the Knowledge Authority - Dubai: All of our courses are accredited by the Knowledge and Human Development Authority in the United Arab Emirates
• Bristol Academy: All our courses are accredited by Bristol Academy - Kuala Lumpur
• LMGO: All of our courses are accredited by the Institute of Leadership and Management - Switzerland
• Global Innovation Institute - GInI: The center is accredited to offer all specialized innovation courses from Global Innovation Institute in America