Course Overview

One of the most difficult struggles facing a customer service employee is dealing with different personalities and cultures, he is also subject to to deal with the difficult and persuasive characters. Through this course, we will try to make this easy by promoting a spirit of tolerance and understanding the needs and natural differences Between humans.

Course Objectives

By the end of this course participant will be able to:

• Build the spirit of tolerance and the ability to accommodate the needs of customers.
• Enhance the understanding of the customer service principles.
• Learn about modern applied concepts of how to deal effectively with others.
• See best practices in customer service.
• Recognize the service standards and provide sophisticated care to customers in a realistic way.
• Mastering the skills of verbal communication and body language in customer service.
• Gain flexibility in accepting complaints and building thought
• Identify advanced strategies in customer service.
• Know the excellence strategies in providing the customer service.
• Enables the participant to recognize the behavior patterns of customers and how to deal with each pattern.
• Learn about modern concepts of how to deal effectively with others, especially clients, face-to-face or on the phone
• Identify customer service standards and customer care through telephone communication

Certificates and Associations

• KHDA - Accreditation of the Knowledge Authority - Dubai: All of our courses are accredited by the Knowledge and Human Development Authority in the United Arab Emirates
• Bristol Academy: All our courses are accredited by Bristol Academy - Kuala Lumpur
• LMGO: All of our courses are accredited by the Institute of Leadership and Management - Switzerland
• Global Innovation Institute - GInI: The center is accredited to offer all specialized innovation courses from Global Innovation Institute in America