Call centers and help desks aim to facilitate the customer experience and provide full support to achieve excellence in customer service, as each has a specific function that complements each other. In this course, we will discuss all the skills and strategies necessary to provide assistance to the client and methods of communication with all types of people in line with the vision and directions of the organization.
Course Objective
By the end of this course participant will be able to:
Develop participants skills to be able to provide the perfect service through call centers.
Train the participants to practice phone etiquette and communicating by phone calls.
Understand the special cases in managing a phone call like dealing with difficult clients and handling complains.
Recognize the importance of representing the organization’s vision when handling the phone call.
Train to run the standard procedure when working in a call center like reporting , opening and closing
Location
Starting Date
Language
Dubai
22 November
English / Arabic
Location
:
Dubai
Date
:
22 November
Language
:
English / Arabic
Fees + VAT as applicable
Tax Registration Number : 100239834300003
(including coffee breaks and a buffet lunch daily)
KHDA - Accreditation of the Knowledge Authority - Dubai: All of our courses are accredited by the Knowledge and Human Development Authority in the United Arab Emirates
Bristol Academy: All our courses are accredited by Bristol Academy - Kuala Lumpur
LMGO: All of our courses are accredited by the Institute of Leadership and Management - Switzerland
Global Innovation Institute - GInI: The center is accredited to offer all specialized innovation courses from Global Innovation Institute in America
