Course Overview

Public and private organizations have recently focused on increasing customer interest as the top of the modern administrative hierarchy. Professional dealing with clients requires training of the first-class staff on communication and problem solving skills, and developing their knowledge to provide the service in an easy and effective way.

Course Objectives

By the end of this course participant will be able to:

• Understand the importance of customer service and its role in enhancing the business and success of the institutions.
• Identify the basic skills of effective communication that needs to be gained for excellence in customer service.
• Learn how to move from standard levels of service to levels beyond customer expectations.
• Enhance the customer service culture of the organization, increase the acceptance of customers and deal with their observations and complaints as gifts that benefit the institutions and help to improve their business.
• Acquire the needed skills to deal with complaints and customer objections.
• Identify the different character patterns of clients and practice to deal with picky characters.

Certificates and Associations

• KHDA - Accreditation of the Knowledge Authority - Dubai: All of our courses are accredited by the Knowledge and Human Development Authority in the United Arab Emirates
• Bristol Academy: All our courses are accredited by Bristol Academy - Kuala Lumpur
• LMGO: All of our courses are accredited by the Institute of Leadership and Management - Switzerland
• Global Innovation Institute - GInI: The center is accredited to offer all specialized innovation courses from Global Innovation Institute in America