Course Overview

Customers are the essence to any business, they also play a major role in the economic system as they are the ones who demands goods and services, therefore knowing how to deal with them can lead to their loyalty and increase company’s profit.

Course Objectives

By the end of this course participant will be able to:

• Describe outstanding Customer Service Excellence (CSE).
• Identify the (CSE) benefits on the personal and professional level.
• Recognize methods to managing customer expectations .
• Developing effective CSH Customer Communication Skills
• Understand Customers Culture .
• Recognize and identify barriers to its delivery.
• How to have one CSH Customer Service team approach .
• Individual personal attitude and the effect this can have! .
• How to measure customer satisfaction levels & take corrective action if needed.
• Understand different customer behavior styles and know how to adjust to each.
• How to Manage Challenge and Conflict with customers .
• Use and explain techniques for dealing with angry or disappointed customers.
• Develop a personal action plan to improve their customer service skills .

Certificates and Associations

• KHDA - Accreditation of the Knowledge Authority - Dubai: All of our courses are accredited by the Knowledge and Human Development Authority in the United Arab Emirates
• Bristol Academy: All our courses are accredited by Bristol Academy - Kuala Lumpur
• LMGO: All of our courses are accredited by the Institute of Leadership and Management - Switzerland
• Global Innovation Institute - GInI: The center is accredited to offer all specialized innovation courses from Global Innovation Institute in America