Course Overview

Do you ever feel distracted, anxious, or frustrated dealing with conflict with your coworkers or your boss? Or, are you a manager who has to address conflict with your employees or between team members? The truth is that conflict is an inevitable part of work life, and it does not only affect those who are directly involved, it impacts the entire team, department, and organization. How you, and the organization you work for, manage conflict is what ultimately determines the level of productivity and fulfillment you will experience at work. In this course, you will develop an understanding of common sources of conflict and awareness of what signs to look for, so you can prevent or minimize conflict by catching it early.

Course Objectives

By the end of this course participant will be able to:

• Stop feeling distracted anxious or frustrated about conflict with your coworkers boss or employees.
• Stop avoiding conflict and allowing tension and resentment to fester leading to long term consequences.
• Use differences of opinion and conflicts constructively leading to growth and creativity.
• Use proven strategies and powerful communication skills to prevent and manage conflict.
• Identify warning signs and prevent or minimize conflict before it starts.
• Know your conflict management style and how to improve your reactions.

Certificates and Associations

• KHDA - Accreditation of the Knowledge Authority - Dubai: All of our courses are accredited by the Knowledge and Human Development Authority in the United Arab Emirates
• Bristol Academy: All our courses are accredited by Bristol Academy - Kuala Lumpur
• LMGO: All of our courses are accredited by the Institute of Leadership and Management - Switzerland
• Global Innovation Institute - GInI: The center is accredited to offer all specialized innovation courses from Global Innovation Institute in America