Overview

Conflict is a fact of life, but Poor conflict management can lead to increased stress can be detrimental to your health, your relationships and maybe your business.Mediation and conflict are related to each other, which is the involvement of an impartial third party to support and help those involved in a conflict to find a resolution.Although every conflict and every mediation process will be slightly different, there are a number of steps which you will need to consider in every case, and points to take into account, all these steps and more important skills you will learn after joining this course.

Course Objective

By the end of this course participant will be able to:

• Define and understand the different sources of conflict
• Identify personal conflict resolution styles
• Learn to apply mediation skills practically by individual and group exercise
• Apply influencing skills and explore relationships with others
• Manage conflict in teams and engage in effective team problem solving
• Use the different bases of power and change them according to the situation
• Practice different strategies of winning the hearts and minds of people

Certificates and Associations

• KHDA - Accreditation of the Knowledge Authority - Dubai: All of our courses are accredited by the Knowledge and Human Development Authority in the United Arab Emirates
• Bristol Academy: All our courses are accredited by Bristol Academy - Kuala Lumpur
• LMGO: All of our courses are accredited by the Institute of Leadership and Management - Switzerland
• Global Innovation Institute - GInI: The center is accredited to offer all specialized innovation courses from Global Innovation Institute in America